Zeropac (DB Packaging Pty Ltd, ABN 92 620 270 180) supplies packaging to businesses and trade customers. This policy sets out when a product can be returned or refunded. Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you are entitled to a replacement or a refund. A major problem includes goods that are faulty, not as described, different from a sample you were shown, not fit for their intended purpose, or where you received the wrong item. For a minor problem that can be put right, we may choose to repair, replace or refund.

Where the return is because of a problem we are responsible for, we will cover the cost of return freight and refund the original delivery charge in full. To arrange this, contact us with your order number and details of the issue. Photos help us resolve it faster.

Change-of-mind returns

If you change your mind or over-ordered, we may accept a return at our discretion within 30 days of delivery. The product must be unused and in the same condition you received it. It must also be in its original, unopened packaging and in resaleable condition.

For change-of-mind returns:

• A 20% restocking fee applies and is deducted from your refund.
• Return freight is your responsibility and is non-refundable.
• The original delivery charge is not refunded.
• The refund covers the price of the goods, less the restocking fee.

Custom, printed and made-to-order products

Products that are custom-made, custom-printed, cut to size, or brought in specifically for your order cannot be returned or refunded for change of mind, as they cannot be resold. Your rights under the Australian Consumer Law for faulty, incorrect or not-as-described goods still apply.

Sale and clearance items

Sale and clearance items are not eligible for change-of-mind refunds. Your rights under the Australian Consumer Law still apply.

How returns work

1. Contact us first. Please do not send anything back before we have confirmed the return.
2. Once approved, send the goods to Zeropac (DB Packaging Pty Ltd), Unit 3, 3–7 Carnegie Place, Blacktown NSW 2148.
3. We will inspect the returned goods and email you to confirm whether your refund is approved or declined.
4. Approved refunds are issued to your original payment method, or as account credit for approved account customers, within a reasonable time.

For any return you are sending at your own cost, we recommend a tracked and insured service. We cannot guarantee we will receive items sent without tracking.